How do you scale and still deliver quality, consistency, and a genuinely great guest experience?
In the latest episode of Back of House, Luke Butler and Michael Rodrigues sit down with Paul Waterson, CEO of Australian Venue Co, to unpack what scaling well looks like.
What AVC is seeing across the pub market right now
Why “experience-led” offers are winning, fromkids'entertainment to comedy and live programming
How tosystematise the back of housewhile keeping thefront of house local and human
The reality of labour, insurance, cost pressures, and what operators can do about it
Where AI is already being used in pubs,without losing the heart of hospitality