In the latest episode of Back of House, Luke Butler and co-host Michael Rodrigues are joined by Grant Alchin, an accomplished leader in the hotel industry.
After two decades in senior operational roles with global operators IHG and Accor, and nearly a decade in asset management for listed entities, Grant co-founded Trilogy Hotels in 2023.
From peeling potatoes in a café at 14 to operating 16 properties nationwide, Grant’s story is anything but ordinary. In this episode, he shares:
Why Trilogy is not just about operations, but it is about aligning owners, teams, and customers.
How a team-centred, values-led leadership model is reshaping hotel culture
His bold approach to performance (hint: no annual reviews, just life-changing personal goals)
Where the industry is headed from tech infrastructure to evolving guest expectations.
It is the kind of conversation that makes you rethink how we lead, build culture, and create real impact.