Job Description
Job Description
Client Profile
This landmark hospitality venue offers a range of dining and event experiences across multiple levels, blending coastal elegance with high-quality food and service. Known for its prime waterfront location and polished offering, the venue attracts both local and international guests.
Job Description
The Service Manager will oversee all front-of-house operations, ensuring the consistent delivery of high-level guest experiences. The role spans daily service, staff training, recruitment, rostering, and maintaining service standards across a variety of spaces.
Key responsibilities include:
Managing front-of-house service across multiple levels and functions
Driving guest satisfaction through refined and consistent service delivery
Leading recruitment, onboarding, and ongoing training for the FOH team
Creating and managing rosters to meet operational and budgetary goals
Collaborating with senior management to continually elevate standards
Candidate Profile
The ideal candidate will bring a proven track record in service management within large or multi-faceted venues. A commitment to staff development and guest engagement is essential.
Key attributes include:
Strong leadership experience in a premium hospitality environment
Excellent communication, presentation, and organisational skills
Demonstrated ability to train and lead service teams to a high standard
Understanding of rostering, staffing needs, and operational flow
A hands-on, calm, and solutions-focused management style
Offer
This is an outstanding opportunity to join a high-profile venue in an iconic location and make a significant impact on service quality and team culture.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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