Job Description
Client Profile
This landmark hospitality venue offers a range of dining and event experiences across multiple levels, blending coastal elegance with high-quality food and service. Known for its prime waterfront location and polished offering, the venue attracts both local and international guests.
Job Description
The Service Manager will oversee all front-of-house operations, ensuring the consistent delivery of high-level guest experiences. The role spans daily service, staff training, recruitment, rostering, and maintaining service standards across a variety of spaces.
Key responsibilities include:
- Managing front-of-house service across multiple levels and functions
- Driving guest satisfaction through refined and consistent service delivery
- Leading recruitment, onboarding, and ongoing training for the FOH team
- Creating and managing rosters to meet operational and budgetary goals
- Collaborating with senior management to continually elevate standards
The ideal candidate will bring a proven track record in service management within large or multi-faceted venues. A commitment to staff development and guest engagement is essential.
Key attributes include:
- Strong leadership experience in a premium hospitality environment
- Excellent communication, presentation, and organisational skills
- Demonstrated ability to train and lead service teams to a high standard
- Understanding of rostering, staffing needs, and operational flow
- A hands-on, calm, and solutions-focused management style
This is an outstanding opportunity to join a high-profile venue in an iconic location and make a significant impact on service quality and team culture.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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