Job Description
Our client operates a collection of well-known pubs across Sydney, each with a strong local following and a commitment to delivering warm, reliable hospitality. The group continues to grow and invest in its venues, creating opportunities for capable leaders to step into impactful operational roles. Their South-West Sydney property now requires an experienced Operations Manager to support daily management and contribute to long-term venue performance.
Job Description
The Operations Manager / Second-in-Charge will play a central role in overseeing the venue’s daily activity, ensuring smooth service delivery and consistent operational standards. Working closely with the Venue Manager, this position is suited to a hands-on leader who enjoys being present on the floor and engaging with the local community.
Key responsibilities include:
- Assisting in the coordination of all day-to-day venue operations
- Providing leadership, coaching, and support to front-of-house teams
- Maintaining compliance, service quality, and venue presentation
- Strengthening the pub’s connection with its surrounding community
- Supporting cost control, stock management, and workforce planning
The ideal candidate will bring proven experience from a busy pub or similar environment and demonstrate confidence in leading teams in a fast-paced setting. You will be customer-focused, operationally strong, and motivated to contribute to a positive and productive workplace.
Preferred attributes include:
- Demonstrated leadership capability within hospitality operations
- Strong communication skills and a genuine interest in team development
- Sound understanding of pub operational processes and compliance
- A proactive, engaged approach to guest interaction
- Commitment to service consistency and community-minded hospitality
A competitive remuneration package will be offered in line with experience and venue requirements.
To learn more about this role, submit your CV or contact Phil Cooke via phil.c@hastingspeople.com.au for a confidential discussion.
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