Job Description
Client Profile
This renowned, family-owned organisation is a leader in Australia's commercial theatre landscape. Operating multiple prestigious venues in Sydney, they are known for delivering exceptional patron experiences and showcasing international theatrical content. With future growth on the horizon, they offer a dynamic and collaborative workplace grounded in professionalism and passion for the performing arts.
Job Description
Reporting to the Head of Patron Services, the Patron Services Manager plays a vital leadership role in managing all front-of-house operations. The position is hands-on and dynamic, ensuring a seamless and premium experience for thousands of patrons each week. It also involves mentoring a large casual workforce, upholding high standards of service, and contributing to a culture of safety and excellence.
- Oversee daily FOH operations across performances and events
- Ensure venue presentation, accessibility, and customer service standards
- Lead, train and roster casual FOH teams and supervisors
- Champion WHS, emergency response, and incident management
- Maintain accurate administrative and reporting procedures
You are an experienced FOH professional from theatre or luxury hospitality, with a deep understanding of audience care and operational detail. With strong leadership capabilities and excellent communication skills, you thrive in a fast-paced environment and take pride in delivering high-quality guest experiences.
- Minimum 5 years' experience in FOH leadership roles
- RSA certification and sound WHS and emergency procedure knowledge
- Organised, solutions-focused and able to stay calm under pressure
- Excellent presentation, interpersonal and conflict-resolution skills
- A strong interest in the performing arts and a long-term career vision
This is a full-time role with remuneration aligned to experience, plus access to productions, wellness benefits, and career progression in a celebrated theatre environment.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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