Job Description
Client Profile
Our client is a well-established Queensland hospitality group with a portfolio of high-performing venues across the state. Known for delivering dynamic food, beverage and entertainment experiences, the group operates large-scale, multifaceted venues that combine premium hospitality with gaming and events. Their Gold Coast asset is a flagship destination, drawing significant foot traffic and catering to a diverse market of locals and visitors.
Job Description
This is a pivotal Operations Manager / 2IC position within a complex, multi-level venue encompassing multiple food and beverage outlets, gaming operations, entertainment offerings and a broad range of event spaces. Reporting to the General Manager, you will oversee daily operations, lead a large cross-functional team and drive performance across all departments.
Key responsibilities include:
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Overseeing end-to-end venue operations across F&B, gaming and events
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Leading, mentoring and developing a large, diverse team of managers and staff
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Driving revenue growth, cost control and operational efficiency
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Ensuring compliance across licensing, gaming and workplace health and safety
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Supporting strategic planning and executing initiatives to enhance guest experience
Candidate Profile
You are an experienced senior hospitality leader who thrives in high-volume, multi-faceted environments. Commercially astute and operationally hands-on, you bring strong leadership capability and a track record of delivering results within complex venues.
You will demonstrate:
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Proven experience in a large-scale, multi-outlet hospitality or entertainment venue
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Strong financial acumen with experience managing P&L performance
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Exceptional leadership skills with the ability to manage large teams
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Solid understanding of gaming operations and regulatory compliance
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A calm, solutions-focused approach in fast-paced environments
Offer
This is a rare opportunity to step into a true 2IC role within one of the Gold Coast’s most significant hospitality venues, offering long-term career growth within a respected Queensland group.
To learn more about this role, submit your CV or contact Phil Cooke via phil.c@hastingspeople.com.au for a confidential discussion.
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