Job Description
Company Profile
Our client is a beloved neighborhood café brand rooted in the vibrant communities of New York City. With multiple café locations and a central bakery production facility, we serve high-quality coffee, thoughtfully crafted food, and freshly baked goods with heart and hospitality. Our mission is to create welcoming spaces that feel like a second home for our guests—and a meaningful place to grow for our team.
Role Profile
We’re seeking a strategic, operations-focused Managing Director to lead their multi-location café business into its next chapter. Reporting directly to the founders, you will be responsible for overseeing day-to-day operations, scaling systems, driving growth, and nurturing our people-first culture across all locations, including our bakery production facility.
Key responsibilities of the role include:
Leadership & Vision
Set and execute strategic goals in collaboration with ownership.
Provide day-to-day leadership across all departments: front of house, back of house, bakery production, HR, finance, and marketing.
Maintain and evolve our community-oriented brand ethos.
Operations Management
Oversee and optimize performance across all café locations and the production facility.
Implement systems and SOPs to streamline operations and improve efficiency.
Ensure consistency in product quality and guest experience.
Team Development
Hire, train, and mentor senior leadership and store-level teams.
Foster a positive, inclusive, and growth-oriented work environment.
Drive accountability and support career development across the organization.
Financial Oversight
Manage budgets, P&Ls, and financial reporting.
Identify areas of opportunity to improve margins and reduce costs without sacrificing quality.
Collaborate with ownership to set and track KPIs.
Candidate Profile
You will need:
7+ years of experience in hospitality or food & beverage leadership roles; experience overseeing multi-unit operations strongly preferred.
Deep understanding of café/bakery operations, supply chain, staffing, and guest experience.
Proven track record of scaling systems and leading high-performance teams.
Financial acumen with strong analytical and budget management skills.
Collaborative, proactive, and mission-driven leadership style.
NYC-based or willing to relocate.
Offer
This role is offering a strong remuneration package
To learn more about this role, submit your application or contact Ben Fitzgerald via Ben@hastingspeople.com
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