Job Description
Our client operates at the forefront of the Australian dining scene, celebrated for exceptional venues and impeccable service. This opportunity is within a flagship site, offering a chance to set the tone for an elevated, polished guest experience.
Role Overview
The Guest Services Manager will direct the reservations, events, and front-facing functions, ensuring seamless processes and outstanding results. The position calls for both structured oversight and forward-thinking leadership.
Key Responsibilities:
- Manage and mentor a Reservations Manager and Coordinators
- Oversee booking systems and event scheduling with precision
- Operate SevenRooms (essential) and Tripleseat (preferred) for daily functions
- Respond to and resolve escalated guest feedback or complaints with professionalism and empathy.
- Set performance expectations, conduct regular check-ins, and manage rosters to ensure optimal coverage.
The successful candidate will be deeply passionate about hospitality, thriving on the energy of a bustling service and the connections built with guests and colleagues. They will appreciate the craft of great food and drink, and understand the joy of creating memorable moments. With a proven track record in front-line service, they will bring confidence, enthusiasm, and the ability to inspire their team to deliver exceptional experiences under pressure
Key Attributes:
- A true love of the industry
- Proven ability to lead teams and foster engagement
- Comprehensive experience in reservations, events, and administration
- Mastery of SevenRooms; familiarity with Tripleseat advantageous
- Strong organisational approach with meticulous attention to detail
- Enthusiasm for people-focused
To learn more about this role, submit your CV or contact Clinton Hor via clint@hastingspeople.com.au for a confidential discussion.
By applying to this role, you are agreeing to the terms set out in Hastings People’s privacy policy available at the Hastings People website: https://www.hastingspeople.com.au/privacy-policy
