Job Description
Client Profile
Our client is a well-established hospitality group with a diverse portfolio of venues across Australia. Known for its strong culture and creative approach, the group is entering a new phase of growth, requiring robust operational foundations, clear processes and exceptional people leadership to support scale.
The Role
Reporting to the executive team, the Group Operations Manager will be responsible for embedding best-practice operational systems while building leadership capability across the business. This role balances strategic oversight with hands-on influence, ensuring consistency, accountability and performance across multiple venues.
Key responsibilities include:
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Designing and implementing group-wide operational processes and standards
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Leading and developing venue leaders with a strong focus on coaching and capability building
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Driving performance management frameworks, succession planning and engagement initiatives
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Partnering with senior stakeholders to align operations with commercial and cultural goals
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Ensuring compliance, risk management and continuous improvement across the group
Candidate Profile
You are an experienced hospitality operations leader who is equally passionate about people development and process improvement. You thrive in complex, multi-site environments and are comfortable influencing at both the venue and executive levels.
Key attributes include:
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Proven experience in a senior, multi-venue hospitality operations role
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Strong track record in developing leaders and building high-performance teams
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Demonstrated ability to design and embed scalable systems and processes
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Commercially astute with a structured, solutions-focused mindset
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Clear communicator with a collaborative and values-led leadership style
Offer
This is a rare opportunity to step into a pivotal group role where you can shape culture, capability and operational excellence at scale. A competitive salary package will be offered, commensurate with experience.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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