Job Description
Group Operations Manager, Iconic Hospitality Brand, Sydney
Elevate service standards and lead operational excellence across a high-performing venue group.
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Drive performance, consistency, and guest experience
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Hands-on, people-focused leadership role
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Join a dynamic, growth-oriented hospitality business
Job Description
Client Profile
Our client is a well-regarded hospitality group known for creating immersive and high-quality guest experiences. Operating across multiple venues with a strong brand identity, they are driven by innovation, excellence in service delivery, and a deep commitment to team culture. With continued growth, they seek a skilled Group Operations Manager to uphold and elevate operational standards.
Job Description
This role oversees all aspects of operations across the group’s venues, with a strong focus on service delivery, team leadership, and operational process. Working closely with venue leaders and senior stakeholders, the Group Operations Manager will drive consistency, improve systems, and foster a high-performance culture.
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Lead venue teams to deliver consistent, elevated guest experiences
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Review and improve operational processes and service standards
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Provide clear direction and mentoring to frontline and leadership teams
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Collaborate with key stakeholders across operations, events, and culinary departments
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Monitor performance metrics and lead continuous improvement initiatives
Candidate Profile
The ideal candidate is a dynamic hospitality leader with a hands-on approach and exceptional attention to detail. They will be highly organised, a clear communicator, and capable of managing multiple priorities while building strong relationships across the business.
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Proven experience in a senior operational role across multi-site venues
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Strong leadership skills with a focus on people development and culture
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Exceptional stakeholder engagement and communication abilities
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High attention to detail and operational discipline
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Strong understanding of service-driven environments and guest experience
Offer
An attractive salary package will be offered to the successful candidate, commensurate with experience and capability.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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