Job Description
Our client is the new leader in the co-working membership space building a strong community of like minded professionals by creating an environment to flourish and network. Their spaces are carefully designed to promote creativity and comfortability giving its members a home away from home feeling.
Job Description
As General Manager for Washington DC, you will lead the financial success, sales growth, and community engagement of our neighborhood workspace. This role encompasses full oversight of the business, with responsibilities ranging from revenue generation and team leadership to the production of brand-aligned events and off sites. As the local face of the venue, you’ll report directly to the Head of Operations and play a critical role in achieving company-wide goals, expanding into new verticals, and delivering a premium member and client experience.
Candidate Profile
- Venue Opening: Oversee all aspects of workspace openings including vendor coordination, pre-sales, setup, and staffing to ensure a smooth and timely launch.
- Financial Performance: Own site-level P&L. Monitor revenue, costs, and profitability, applying strategic levers to hit financial targets and drive healthy, sustainable growth.
- Sales – Memberships & Events:
- Lead all membership and workspace sales efforts, managing a strong pipeline of leads through closing.
- Own the growth of private event and offsite bookings, position the space as a destination for corporate gatherings, team retreats, and workshops.
- Partner with brand, sales and partnerships teams to build B2B relationships and secure repeat business from agencies and corporate clients.
- ● Event Production & Execution:
- Own all local elements of event and offsite production from inquiry through execution.
- Work with clients to scope needs, build timelines, source vendors, and manage logistics.
- Maintain on-site quality, hospitality, and alignment with The Malin’s aesthetic and brand standards.
- ● Vendor & Partner Management:
- Develop and maintain strong relationships with third-party vendors across F&B, A/V, design, and staffi ng.
- Negotiate rates and scopes to maintain service quality and protect margins.
- Ensure vendors meet brand expectations and safety standards.
- Community Engagement: Build and maintain a strong local community among members through curated experiences, thoughtful communication, and responsive support. Collaborate with marketing on campaigns and activations that enhance connection and member value.
- Operations: Ensure smooth, consistent delivery of services and operations across all aspects of the workspace. Maintain physical upkeep, hospitality execution, scheduling, and vendor performance.
- Team Leadership: Recruit, train, and manage an on-site team committed to high-touch service and hospitality. Set expectations, provide coaching, and create accountability across roles.
- Growth Strategy & Market Feedback: Work with the corporate team to identify new revenue opportunities, market needs, and expansion strategies. Contribute feedback to inform service enhancements, pricing models, and future product development. Requirements: These skills and attributes are critical for success in the General Manager role at The Malin. You’ll need to balance fi nancial ownership, sales execution, hospitality, and operational leadership while building a space and team that members trust and value. Skills:
- Strong Financial Acumen: Skilled in budgeting, forecasting, and P&L management.
- Sales Experience: Experience managing membership and event sales pipelines with proven results.
- Event Production: Familiarity with corporate event sales, planning, execution, and logistics.
- Vendor Management: Confi dent in sourcing and negotiating with third-party vendors.
- Operational Discipline: Clear understanding of brand standards, service delivery, and process design.
- Team Development: Ability to hire, train, and lead high-performing teams.
- Communication: Clear, professional communicator with members, partners, and staff. Attributes:
- Leadership: Confident, organized, and motivated to take ownership of outcomes.
- Problem Solver: Comfortable navigating ambiguity and resolving challenges in real time.
- Entrepreneurial: Thrives in a growing, fast-paced environment with changing priorities.
- Community-Minded: Invested in delivering a consistent, valuable member experience.
- Detail-Oriented: Strong project and time management skills with a hands-on mindset
- Competitive compensation package including progressive bonus structure
- Comprehensive health care inclusive of vision and dental insurance options
- Paid time off
- All corporate sanctioned national holidays (12 days)
- 16 weeks paid parental leave
- 401K
- Other employee benefits include commuter benefits, partner discounts, pet insurance etc
- Internal growth and development pathway within an exciting new startup
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