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If you build it, they will come!

If you build it, they will come!

by Phil Gannon


Crafting a Compelling Employee Value Proposition in the Australian Hospitality Industry

In the competitive landscape of the hospitality industry, attracting and retaining top talent is crucial for success. A powerful Employee Value Proposition (EVP) can be the difference that sets your company apart.

It's much more than just offering a job; it's about offering a unique experience and set of benefits that resonate with all potential and existing employees.

Understanding the Hospitality Landscape

Before we discuss crafting that compelling EVP, we need to examine the unique dynamics of the Australian industry.

High customer expectations, a diverse clientele and seasonal fluctuations in demand are just some of the challenges we face. To thrive, businesses need a committed, engaged workforce that is aligned with the company's mission and values.

Key Strategies for an Effective EVP

               Define Your Brand Identity: Start by identifying what sets your hospitality business apart. Is it a commitment to sustainability? Exceptional customer service? A unique cultural experience? These distinctive traits should be woven into your EVP.
Clear communication about your values and an alignment with prospective employees is critical.   

Example: The global success of luxury hotel chain Aman Resorts is built on an EVP that emphasises intimate, immersive experiences in culturally rich locations.

               Prioritise Work-Life Balance: Australians value work-life balance. Offering flexible schedules, clear expectations and opportunities for personal and professional growth can significantly enhance your EVP.
This can be hard to manage when business-critical times are mainly customer facing. Against this, understanding your employees needs and tailoring their work experience to them will inevitably attract better talent. It will also help to retain the staff you have.

Example: Swillhouse at Frankies Pizza used to offer 4 day working weeks to all staff who work late nights to compensate for the anti-social nature of their hours.

               Invest in Training and Development: Show your commitment to employee growth by offering continuous learning opportunities. This can include certifications, workshops and cross-training programs.

Example: Intercontinental Hotels Group provides the “Future LeaderAspireProgramme. This is comprehensive training  including a dedicated learning platform for employees to enhance their skills as well as mapping out a clear career path.

               Emphasise Health and Wellness: In a post-pandemic world, health and wellness have taken centre stage. Consider offering wellness programs, mental health support and access to fitness facilities.

Example: Accor as part of their standard employment package, offer employees a range of benefits aimed at improving their quality of life. These include well-being content, yoga classes and access to apps to help them destress and recharge.

               Foster a Diverse and Inclusive Culture: Australians value diversity and inclusion. Ensure your workplace is welcoming to individuals of all backgrounds and experiences.

Example: Airbnb's "Project Lighthouse" aims to fight discrimination by promoting inclusivity and belonging.

               Recognition and Rewards Programs: Acknowledging and celebrating employees' contributions is vital. Consider recognition programs, bonuses, or other incentives to demonstrate appreciation.

Example: Hilton's "Recognition Matters" program allows employees to recognize their peers for exceptional service.

               Communicate Transparently: Open and honest communication builds trust. Provide clear channels for feedback and involve employees in decision-making processes.

Example: Atlassian's "Open Company, No Bullshit" value encourages transparent communication at all levels.

               Commit to Sustainability: Australians are increasingly eco-conscious. Show your commitment to sustainability through initiatives like waste reduction, energy efficiency, and community engagement. 

Example: Re, a bar located in Eveleigh, Sydney is the world’s first zero-waste bar. Everything is recycled from the furniture to the Spray and Wipe.


Crafting a compelling Employee Value Proposition is a strategic investment that pays dividends in the form of engaged, motivated and loyal employees. By understanding the unique demands of the Australian hospitality industry and implementing these proven strategies, your business can thrive in the competitive landscape while creating an enriching work environment for your team.

Remember, a strong EVP not only attracts top talent but also retains them, fostering a culture of excellence and growth.