Job Description
Our client has set a new standard for Hospitality. With their relatively new and exceptional venue they have created a space that delivers unforgettable experiences. Their venue is recognized as one of New York's best.
Job Description
As the General Manager you will be responsible for the day-to-day operations of this busy vibrant cocktail bar and restaurant. Tasks will include scheduling, training, quality control and of course, customer service. You will utilize your premium service background to educate and improve those working around you, elevating the customer experience in the process. This is not a business as usual role, rather the focus is continued improvement and product evolution. You will be the face of the business.
As the manager you will:
- Oversee all day-to-day operations including shift management, cash and stock handling, sales targets and overall presentation
- Ensure the customer service is of the highest standard
- Build a strong rapport with all guests and clients
- Be responsible for recruitment, onboarding and staff development
- Have experience in rostering and approving timesheets accordingly
- Evolve processes and standards to ensure FOH operations run effectively and seamlessly
To be successful in this role you will have:
- Experience managing a large, competent team in a busy environment
- A highly structured and organized approach
- The ability to managing multiple tasks simultaneously
- Strong financial awareness especially with COGs and Labour
- Highly developed customer service engagement skills
- Stamina, resilience, and the ability to control a busy, dynamic venue
- Above all a genuine passion for hospitality
This role is offering a strong package plus bonus dependent on candidate's experience.
To learn more about this role, submit your application or contact Ben Fitzgerald via ben@hastingspeople.com
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