Job Description
Client Profile
This fast-growing QSR brand is known for its vibrant, community-driven venues and strong people-first culture. With a focus on delivering exceptional guest experiences and fostering positive energy across teams, the business continues to expand its footprint while staying true to its core values of quality, connection and operational excellence.
Job Description
The State Operations Manager will take ownership of overall performance across multiple venues within the state, ensuring alignment to business goals, culture and operational standards. This role is responsible for leading, mentoring and developing Area Leaders and Venue Leaders while driving consistent execution across all locations.
- Lead, coach and support Area and Venue Leaders to achieve operational and financial targets
- Oversee end-to-end people processes including recruitment, onboarding, development and performance management
- Manage and improve key metrics including labour, COGS and overall profitability
- Ensure compliance with policies, procedures and relevant awards
- Drive consistency through structured reporting, regular site engagement and leadership forums
Candidate Profile
You are an experienced multi-site operator with a strong track record in hospitality or retail environments. You bring a balanced approach of commercial acumen and people leadership, with the ability to inspire teams and deliver results at scale.
- Proven experience managing multi-site operations with full P&L accountability
- Strong leadership capability with a focus on coaching and development
- Solid understanding of labour management, cost control and compliance
- Excellent communication and stakeholder engagement skills
- Passion for creating positive team cultures and high-performing environments
Offer
This is an opportunity to join a values-led, high-growth business where people, culture and performance are equally prioritised. Competitive salary on offer, commensurate with experience.
To learn more about this role, submit your CV or contact Luke Butler via luke@hastingspeople.com.au for a confidential discussion.
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