Job Description
Client Profile
Our client is a highly respected members-based organisation with a long-standing reputation for excellence, tradition and community engagement. Located in Sydney’s Eastern Suburbs, the club offers a premium hospitality experience across multiple dining and event spaces and plays an important role within its local community and membership base.
With a strong leadership team and committed board, the organisation is seeking an experienced hospitality professional to lead operations, elevate service standards and foster a culture centred around people, professionalism and connection.
Job Description
Reporting to executive leadership and working closely with the board, the Head of Hospitality will oversee all front and back-of-house hospitality operations across the club’s multiple outlets. This role requires a highly visible and hands-on leader who can balance operational excellence with genuine member engagement and team development.
You will be responsible for creating an exceptional member experience while building a strong internal culture and supporting the continued evolution of the club’s hospitality offering.
Key responsibilities include:
- Leading daily hospitality operations across multiple outlets and service styles
- Developing and mentoring department leaders and broader venue teams
- Building strong relationships with members and fostering community engagement
- Working collaboratively with the kitchen team on menu development and service delivery
- Supporting strategic initiatives and presenting operational insights to the board as required
Candidate Profile
The successful candidate will be an experienced hospitality leader with a strong background in premium service environments, multi-outlet operations and people leadership. You will possess a collaborative and professional management style, along with the ability to build meaningful relationships across all levels of the business.
Key attributes include:
- Proven senior leadership experience within hospitality, clubs, hotels or premium venues
- Strong operational understanding across food, beverage and events
- Demonstrated success in developing teams and building positive workplace culture
- Excellent communication and stakeholder management capability
- Commercial acumen combined with a strong focus on service and community
Offer
This is a rare opportunity to join a respected organisation with a proud history, loyal membership base and strong community presence. The successful candidate will play a key role in shaping the future hospitality direction of the club while working alongside an engaged leadership team and board.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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