Job Description
Our Client offers neighborhood workspaces where members are surrounded by thoughtful design, not distraction. From their flagship to around the world, one promise lives at the heart of every location: They offer beautiful spaces that enable your best work.
Job Description
As General Manager, you will be a dynamic leader ready to lead the financial success, sales growth, and community engagement of our neighborhood workspace and Cafe.
Your role encompasses overseeing all aspects of the business, with a keen focus on driving revenue, fostering community connections, and maintaining operational excellence. Reporting directly to the Director of Operations, you will be instrumental in achieving company-wide sales targets, enhancing brand visibility, and cultivating a vibrant work environment.
Key Responsibilities:
● Venue Opening: Oversee all aspects of the opening phase, including vendor management, presales activities, setup logistics, and hiring processes, ensuring a seamless and successful launch of the workspace.
● Financial Performance: Take ownership of the site's financial health, managing the P&L to ensure profitability and sustainable growth. Implement strategic initiatives to maximize revenue and minimize costs while meeting company KPIs across various metrics.
● Sales: Develop and execute robust sales strategies to attract new members and retain existing ones. Effectively manage the sales pipeline, demonstrating strong lead conversion skills and leveraging your network to drive business growth.
● Community Engagement: Cultivate a thriving community within the Club, fostering meaningful connections among members. Collaborate with brand marketing to develop and implement local engagement initiatives that enhance the workspace experience and drive member satisfaction.
● Operations: Oversee the day-to-day operations of the workspace, ensuring seamless service delivery, optimal spatial functionality, and adherence to brand standards. Lead by example in providing exceptional customer service and product knowledge to both team members and members alike.
● Team Leadership and Development: Recruit, train, and mentor a dedicated team of service providers, instilling a culture of hospitality and excellence. Empower your team to deliver outstanding administrative and operational support while fostering their professional growth and development.
● Growth Strategy: Work closely with the Director of Operations to develop and execute growth and retention strategies tailored to the local market. Contribute insights and feedback to forecast trends, opportunities, and new revenue streams.
Requirements:
These skills and attributes are crucial for success in the role of General Manager, enabling the individual to effectively manage finances, drive sales, foster operational excellence, develop and lead teams, strategize for growth, communicate effectively, and embody the leadership qualities necessary to build a thriving community within the workspace. Skills:
● Strong Financial Acumen: Comprehensive understanding of P&L reporting, budgeting, and expense management.
● Sales Experience: Proven track record of driving sales and meeting targets.
● Operational Excellence: Ability to ensure seamless operations and uphold brand standards.
● Team Development and Management: Skilled in recruiting, training, and leading teams to success.
● Strategic Thinking: Ability to develop and execute growth strategies and initiatives. ● Communication Skills: Excellent verbal and written communication abilities. Attributes:
● Leadership Experience: Empathetic, energetic, and assertive leader with an ownership mentality.
● Proactive: Results-driven, with a proactive approach to problem-solving and decision-making.
● Entrepreneurial Mindset: Proactive and results-driven, with a desire to work in a rapidly growing startup environment.
● Community Building Skills: Ability to foster a vibrant community within the workspace.
● Adaptability and Resilience: Detail-oriented with proven project and time management skills, able to work effectively autonomously and collaboratively.
Benefits:
● Competitive compensation package including progressive bonus structure
● Health Care including dental and vision & 401K
● Paid time off
● All corporate sanctioned national holidays
● Internal growth and development pathway
Offer
This role is offering a very strong remuneration package, with excellent base salary for the right candidate. To learn more about this role, submit your application or contact Ben Fitzgerald via ben@hastingspeople.com
By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at
https://www.hastingspeople.com.au/privacy-policy
