Job Description
Client Profile
Our client is preparing to launch an ambitious private members club in Sydney’s Eastern Suburbs, bringing together premium hospitality, fitness, wellness, recovery and social experiences within one highly considered environment. Designed to become an important part of members’ everyday lives, the club will offer a sophisticated yet welcoming setting where members can train, recover, work, dine, connect and socialise. With a strong focus on community, personalisation and service, the business is seeking an experienced General Manager to lead the opening and establish the culture, standards and commercial foundations of the club.
Job Description
This is a highly visible leadership role with responsibility for the overall performance, member experience and culture of the club. The General Manager will lead a multidisciplinary operation while playing a central role in building the membership community, driving engagement and ensuring members see genuine ongoing value in the club.
A major focus will be on growing, retaining and deepening relationships with the membership base. The successful candidate will be an active presence throughout the club, combining the warmth and intuition of an exceptional host with strong commercial and operational discipline.
Key responsibilities will include:
- Lead all facets of club operations across membership, hospitality, fitness, wellness, programming, facilities and member services
- Drive membership growth, retention, referrals, utilisation and engagement through a highly personalised approach
- Take full accountability for commercial performance, budgets, forecasting, labour management and operating results
- Build, lead and develop a high-performing leadership team and create a strong culture of service, accountability and collaboration
- Develop member programming, events, partnerships and experiences that strengthen community and increase frequency of visitation
Candidate Profile
This role will suit an accomplished senior operator from a luxury, membership-led or highly service-driven environment. Candidates may come from private members clubs, luxury hotels, premium hospitality groups, sophisticated lifestyle businesses or high-end wellness environments.
The successful candidate will be commercially astute, highly personable and comfortable building trusted relationships with a discerning membership base. A strong connection to Sydney’s Eastern Suburbs and an understanding of the local market and community will be highly regarded.
The ideal candidate will demonstrate:
- Significant senior leadership experience within luxury hospitality, private membership, premium lifestyle or wellness environments
- Proven success managing complex operations with multiple departments, revenue streams and stakeholder groups
- Strong capability across P&L management, budgeting, forecasting, labour management and commercial strategy
- Exceptional relationship-building skills and the ability to create a highly personalised, intuitive member experience
- A genuine interest in fitness, wellness, longevity, hospitality and contemporary lifestyle trends
Offer
This is a rare opportunity to lead the launch of a premium private members club and shape its culture, community and commercial success from the outset. The role offers significant scope to build an exceptional team, establish a loyal membership base and contribute to the growth of an emerging luxury lifestyle business.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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