Job Description
Client Profile
Our client is bringing a fresh approach to the live entertainment industry through their approach hospitality elevating the theatre experience to never achieved level. With shows across the globe, this will be their first owned and operated theatre in the heart of New York City.
Job Description
The Director, Hospitality & Guest Experience is responsible for the day-to-day oversight and execution of all food and beverage operations. This includes theater concessions, the Lounge, and all event-based food and beverage services.
This role is highly operational and hands-on, requiring strong leadership presence, attention to detail, and the ability to manage multiple outlets with varying service styles simultaneously. The position works closely with venue leadership, culinary teams, and event operations to ensure a seamless and elevated guest experience across all touch points.
KEY RESPONSIBILITIES
Primary duties include, but are not limited to, the following:
Operational Oversight
● Oversee daily operations across all F&B outlets, including: o Theatre concessions
o Lounge
o Private and corporate events
● Ensure consistency in service standards, product quality, and guest experience across all venues
● Act as the on-the-ground leader during service periods, providing direction, troubleshooting, and real-time decision-making
Team Leadership & Development
● Supervise and support outlet managers, supervisors, and hourly staff across all F&B operations
● Assist in hiring, training, and onboarding of team members
● Coach and develop team to ensure strong service execution and accountability
● Partner with HR and senior leadership on performance management and employee relations
Event & Venue Coordination
● Collaborate with events and programming teams to execute all F&B components of events
● Ensure proper staffing, setup, service flow, and breakdown for all functions
● Align operational execution with event timelines and client expectations
Financial & Administrative Oversight
● Support labor management, scheduling, and cost controls across all venues
● Monitor inventory, ordering, and product usage
● Assist in achieving revenue goals and managing expenses
● Ensure proper cash handling and POS procedures are followed
Standards, Compliance & Systems
● Maintain compliance with all health, safety, and sanitation standards
● Ensure adherence to company policies and operational procedures
● Support implementation of systems, tools, and operational improvements
Qualifications
● 6+ years of food & beverage leadership experience
● Prior experience managing a bar, restaurant, or small venue required; multi-unit exposure a plus
● Strong operational background with the ability to manage multiple service environments Experience with high-volume service and/or events strongly preferred
● Hands-on leadership style with strong floor presence
● Excellent organizational, communication, and problem-solving skills
● Familiarity with POS systems and scheduling tools
Schedule & Work Environment
● Evening, weekend and holiday availability required.
● The role requires extended periods of standing and walking, light lifting, and navigating stairs.
Standard Specifications
The requirements listed above are representative of the minimum knowledge, skills, and abilities required to perform this position successfully. To perform this job, the employee must be able to carry out each essential function satisfactorily.
A review of this job description has excluded marginal functions that are incidental to the performance of essential job duties. All duties described herein are considered essential job functions.
This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as assigned by their direct supervisor, consistent with business needs.
Position Overview
The Director, Hospitality & Guest Experience is responsible for the day-to-day oversight and execution of all food and beverage operations. This includes theater concessions, the Lounge, and all event-based food and beverage services.
This role is highly operational and hands-on, requiring strong leadership presence, attention to detail, and the ability to manage multiple outlets with varying service styles simultaneously. The position works closely with venue leadership, culinary teams, and event operations to ensure a seamless and elevated guest experience across all touchpoints.
KEY RESPONSIBILITIES
Primary duties include, but are not limited to, the following:
Operational Oversight
● Oversee daily operations across all F&B outlets, including: o Theatre concessions
o Lounge
o Private and corporate events
● Ensure consistency in service standards, product quality, and guest experience across all venues
● Act as the on-the-ground leader during service periods, providing direction, troubleshooting, and real-time decision-making
Team Leadership & Development
● Supervise and support outlet managers, supervisors, and hourly staff across all F&B operations
● Assist in hiring, training, and onboarding of team members
● Coach and develop team to ensure strong service execution and accountability
● Partner with HR and senior leadership on performance management and employee relations
Event & Venue Coordination
● Collaborate with events and programming teams to execute all F&B components of events
● Ensure proper staffing, setup, service flow, and breakdown for all functions
● Align operational execution with event timelines and client expectations
Financial & Administrative Oversight
● Support labor management, scheduling, and cost controls across all venues
● Monitor inventory, ordering, and product usage
● Assist in achieving revenue goals and managing expenses
● Ensure proper cash handling and POS procedures are followed
Standards, Compliance & Systems
● Maintain compliance with all health, safety, and sanitation standards
● Ensure adherence to company policies and operational procedures
● Support implementation of systems, tools, and operational improvements
Qualifications
● 6+ years of food & beverage leadership experience
● Prior experience managing a bar, restaurant, or small venue required; multi-unit exposure a plus
● Strong operational background with the ability to manage multiple service environments Experience with high-volume service and/or events strongly preferred
● Hands-on leadership style with strong floor presence
● Excellent organizational, communication, and problem-solving skills
● Familiarity with POS systems and scheduling tools
Schedule & Work Environment
● Evening, weekend and holiday availability required.
● The role requires extended periods of standing and walking, light lifting, and navigating stairs.
Standard Specifications
The requirements listed above are representative of the minimum knowledge, skills, and abilities required to perform this position successfully. To perform this job, the employee must be able to carry out each essential function satisfactorily.
A review of this job description has excluded marginal functions that are incidental to the performance of essential job duties. All duties described herein are considered essential job functions.
This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as assigned by their direct supervisor, consistent with business needs.
Offer
This role is offering a strong remuneration package based on the experience of the candidate.
To learn more about this role, submit your application or contact Ben Fitzgerald at ben@hastingspeople.com
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