Job Description
Client Profile
Our client is a leading hospitality group with a diverse portfolio of high-performing venues across New Zealand. Known for delivering vibrant, guest-focused experiences, the group continues to expand and evolve, underpinned by a strong people culture and commitment to innovation. With a strong emphasis on connection, creativity, and consistency, the business is focused on setting benchmarks in guest experience across the market.
Job Description
The Area Operations Manager is a pivotal executive role responsible for shaping and elevating guest experience strategy across the entire portfolio. Operating at both a strategic and operational level, this role partners closely with senior leadership to deliver exceptional, consistent, and commercially viable guest outcomes. You will play a critical role in defining what “great” looks like across all touchpoints, ensuring alignment between brand, operations, and customer expectations.
- Define and implement a group-wide guest experience strategy that drives engagement and loyalty
- Oversee experience metrics, reporting, and labour optimisation to balance cost with quality outcomes
- Lead the development, execution, and continuous improvement of activations and entertainment initiatives
- Collaborate closely with venue leaders to embed standards and elevate performance across all sites
- Strengthen alignment, capability, and cohesion within the senior operations team
- Champion compliance across health, safety, and licensing, ensuring best practice is maintained
Candidate Profile
This role requires a commercially astute hospitality leader with a passion for delivering memorable guest experiences at scale. You will bring a balance of creativity, structure, and leadership capability, with the ability to influence at all levels of the business. A natural communicator, you will thrive in a fast-paced, multi-site environment and be motivated by continuous improvement.
- Proven senior leadership experience within multi-site hospitality environments
- Strong financial and analytical capability with a focus on measurable performance outcomes
- Exceptional stakeholder management and ability to influence cross-functional teams
- Demonstrated success in developing and executing guest experience strategies
- Innovative mindset with a passion for pushing boundaries and improving standards
Offer
Competitive executive salary package reflective of experience.
To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion.
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